Refund policy

Returns Policy

In-Store Returns

To return an item, please provide the original receipt. Returns must be made within 30 days of purchase, and all items must be unopened, in their original packaging, and in resalable condition. Refunds will be issued in the original form of payment.

Gift Returns

If you’re returning a gift, the item must have one of our gift receipts and must be dated within the last 30 days. Items must also be unopen, in their original packaging, and in resalable condition. Refunds for gift returns will be issued as store credit in the form of a gift card.

Web Order Returns

Returning In-Store

You can return web orders at our store location. Please bring the packing slip from your order. Returns must be made within 30 days of receipt, and all items must be unopened, in their original packaging, and in resalable condition. Refunds can be issued as store credit or back to the original form of payment.

Returning by Mail

To return a web order by mail, ship your items to:

The Toy Box
ATTN: Returns
13305 Hall Road, Utica, MI  48305

Returns must be shipped within 30 days of receipt. Please note that customers are responsible for return shipping costs. Once we receive your items, we will process your refund to the original payment method minus the original shipping costs.